The channel people actually read.
Before you choose a tool, look at the medium. WhatsApp is where your customers already are, and where messages get opened rather than ignored.
3B+
People use WhatsApp each month
More than any other messaging app
175M
Message a business every day
Reported by Meta, across all markets
98%
Of messages get opened
Email sits at roughly 21%
Under 3 min
Typical time to open
Email takes over 90 minutes
WhatsApp against the channels you already use
Industry averages for marketing messages.
WhatsAppOther channels
Open rate
Share of delivered messages that get opened.
Click-through rate
Share of people who tap a link or button.
These are widely cited industry and Meta-reported averages, shown for comparison. Your own results will depend on your market, your list and the type of message you send.
Why it works better than email or SMS
People read it
A WhatsApp message lands in the same list as messages from friends and family. That is why almost all of them get opened, usually within minutes.
People reply to it
Email is a one-way announcement. WhatsApp is a conversation, so a customer can ask a question and buy in the same thread.
It works on any phone
No app to install, no login to remember, and no deliverability rules to fight. If someone has WhatsApp, you can reach them.
It keeps the history
Every past order, question and complaint stays in one thread. Your team picks up where the last person left off.
One rule to keep it working
WhatsApp works because people trust it. Only message customers who agreed to hear from you, keep it useful, and make it easy to opt out. Hablix records every opt-in, adds an unsubscribe button to marketing messages and warns you if your quality rating drops.
Ready to try it on your own list?Start with 1,000 free monthly service messages.
Connect your number, import your contacts and send your first campaign today.
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